Frequently asked questions

MedTravel-R helps organise diagnosis, treatment, and second medical opinions abroad. We support patients on the organisational side of the process: helping with the initial case assessment, communication with clinics, and coordination before, during, and after the trip.

No. MedTravel-R is not a medical institution and does not provide medical services. We help patients organise interaction with clinics, doctors, and other participants involved in the process.

No. The catalog presents MedTravel-R's established partner clinics. But our work is not limited to these institutions. When an individual case requires it, we can also coordinate communication with other public or private clinics, medical practices, and specialists. A partner relationship does not by itself mean that a particular clinic is suitable for every patient.

We consider the patient's individual situation and use our coordination experience to identify relevant clinics and specialists to whom the initial case information can be submitted for medical review. Further medical assessment is carried out by doctors and medical institutions.

MedTravel-R does not make medical decisions. Medical assessment, diagnostic and treatment recommendations, and clinical decisions are made by doctors and medical institutions. We coordinate the process and maintain communication between the patient and the medical professionals and institutions involved.

Because it helps save time and makes the organisational process easier to understand. When contacting clinics independently, patients often have to deal on their own with medical documents, communication, timelines, and comparing different options. We help make this process more structured and manageable.

Yes, when necessary we continue providing organisational support after the patient returns home. This may include obtaining medical documents, arranging remote communication with the treating doctor, and helping with related organisational matters after the trip.

The reasons may vary depending on the specific situation. Most often, patients consider this option when they want an alternative medical opinion, need diagnosis within a shorter timeframe, or wish to consult a particular clinic or specialist.

Not necessarily. The cost depends less on the country itself and more on the specific medical case. The final amount is influenced by the scope of diagnostics, treatment plan, length of stay, type of hospitalisation, as well as the cost of medications and procedures. A realistic estimate can only be made after reviewing the individual case.

No. Diagnosis or treatment abroad is not limited to severe or complicated situations. In many cases, patients seek a second medical opinion, clarification of a diagnosis, planned diagnostics, check-up programmes, or a clearer treatment and examination pathway.

The choice depends not on a “best country overall” but on the specific medical case. Factors usually include the diagnosis, nature of the medical situation, goals of the request, clinic profile, availability of the required specialist, timing, logistics, and other individual circumstances. For this reason, such decisions are always made individually.

The first step is to contact us and briefly describe your situation. At the initial stage, basic information about the case and available medical documents is usually sufficient. After that, it becomes easier to understand which options are worth considering further.

At the initial stage, only the main medical documents related to the reason for the request are usually needed. In most cases, brief discharge summaries, doctors’ reports, test results, and other key materials in concise form are sufficient. If you have CT, MRI, or PET-CT scans, it is advisable to include the discs or digital images from the beginning. Additional documents are usually requested later only if they are genuinely needed by the doctor or clinic.

The timeframe depends on the specific case and the urgency of the request. In some situations, the initial organisation can begin relatively quickly if the patient already has the necessary documents and the medical request is clear. Exact timelines are always determined individually.

Yes, we assist with the organisational side of the process within the scope of our role. This may include coordination of communication, collection of necessary information, coordination of further steps, as well as assistance in obtaining documents from the clinic that may be required for a visa application. At the same time, we do not participate in visa review procedures and do not influence visa decisions.

Financial conditions always depend on the specific case, clinic, and scope of medical services. MedTravel-R does not finance treatment and does not participate in financial settlements between the patient and those providing medical services. Our role is the organisational support of the patient throughout different stages of the process. Depending on the situation, this may include communication with the clinic, coordination of interactions, support during the stay, resolution of administrative matters, and other related organisational tasks. The format of support and related services is discussed individually.